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Support Services

Support Services

Multicultural

Multicultural Services at OTEN

The OTEN Multicultural Community Engagement Officer (MCEO) supports the work of OTEN and the Western Sydney Institute to ensure:

  • The Institute maximises participation, completions and pathways to vocational education and employment for people from culturally & linguistically diverse (CALD) backgrounds
  • The Institute complies with the key federal, state and departmental multicultural legislation and policy drivers.

The MCEO offers advice, support and services to:

1. OTEN staff on:

  • appropriate programs including support services which meet the learning and employment needs of students from multicultural backgrounds
  • programs and strategies to increase participation and enhance successful outcomes and pathways to employment for students from multicultural backgrounds
  • training and strategies about cultural issues and different learning styles to facilitate learning for multicultural students
  • compliance and implementation of multicultural policies and legislation
  • enrolment and completion data analysis of multicultural students in all courses to identify barriers to full participation and outcomes
  • identifying and securing contestable and commercial funding opportunities to support programs and projects for multicultural customers. For example specific programs for Skilled migrants such as the Skilled Migration Internship Program – Accounting (SMIPA), and the Cultural Diversity training to service providers.

2. Multicultural students on:

  • relevant multicultural policies such as conditions of study for Temporary Visa Holders; the use of interpreters; the use of bi-lingual dictionaries in exams; anti-discrimination, vilification and harassment legislation & procedures
  • A new “Speak Out” Hotline which has been launched to protect people from race and religion-based harassment, intimidation and abuse.
  • The Multicultural NSW “Speak Out” Line. The number is 1800 131 555 and is in operation 24/7. Appropriate telephone interpreters will be engaged to help people access the service. The new direct phone line will enable everyone in the community to speak out about physical or verbal incidents of race or religion-based abuse and to seek assistance from the appropriate authorities.
  • access to TAFE provisions including special programs and support services
  • eligibility to study TAFENSW courses and on recognition of overseas qualifications and skills
  • validation for prospective students
  • provision of bilingual services and access to interpreting and translation services.

3. The wider community and industry:

  • Promote OTEN & WSI courses and services by reaching out to multicultural communities and refugee groups.
  • Engage in community meetings, consultations, information days and conduct information sessions to promote and increase awareness of OTEN & WSI TAFE programs and services.
  • Consult with community and refugee groups to identify settlement needs and barriers to training and employment for multicultural people.
  • Research, develop and review best practice models of VET programs for multicultural people.
  • Lead the development of appropriate partnerships with regional groups and organisations representing multicultural communities to facilitate provision of VET programs that include the philosophy of multicultural policies.

For further information please contact Aida Tabet, MCEO at OTEN on

PH: (02) 97158678

Email: aida.tabet@tafensw.edu.au

Multicultural Education Services

Multicultural image

The Multicultural Community Engagement Officers (MCEOs) support the work of the Institute to ensure:

  • the Institute maximises participation, completions and pathways to vocational education and employment for people from culturally & linguistically diverse (CALD) backgrounds.
  • the Institute complies with the key federal, state and departmental multicultural legislation and policy drivers.

Multicultural Education Services: read more


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