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Consumer Protection

TAFE NSW has a reputation as a safe, progressive and dynamic place to study. We aim to provide an environment to support quality vocational education and training to benefit individuals, industry, business and the wider community.

As a TAFE NSW student you have the right to:

  • expect that the education and training will be consistent with the Australian Skills Quality Authority (ASQA) regulations and Smart and Skilled Contract requirements
  • be informed about personal information that is collected about you and the right to review and correct that information
  • a fair process for providing feedback and making a complaint.

With rights come responsibilities and as a TAFE NSW student your responsibilities include:

  • providing accurate and complete information to TAFE NSW
  • behaving in a responsible and ethical manner.

For enquiries in relation to consumer protection matters please contact:

TAFE NSW, Western Sydney Region
Cathy Krimmer
Consumer Protection Officer
Phone: (02) 9208 9485
Email: Catherine.Krimmer@tafensw.edu.au
OTEN
Elizar Franco
Consumer Protection Officer
Phone: (02) 9715 8822
Email: elizar.franco2@tafensw.edu.au

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